Who is a Trusted Advisor? This course discusses what it takes for a professional services firm to move from being an expert for hire into becoming a trusted advisor to a customer. It then explains what is really needed from a professional company is both collaboration and insight in order to separate itself from a regular supplier or vendor. Provided is a strategic framework of seven differentiating variables that are necessary to show and to continue to show how a firm could provide value as a trusted advisor.
Cluster: Customer Centricity
How to Become a Trusted Advisor
1:14:14
Instructor: Dr. Jagdish Sheth